Shipping policy

🚚 Shipping Policy – BrightLifeUAE

Effective Date: [1-04-2026]

At BrightLifeUAE, we are committed to delivering your kitchen and home accessories safely and efficiently across the UAE.

📦 Shipping Within UAE

  • Free Shipping on orders above AED 150
  • Flat Rate AED 15 on orders below AED 150
  • Delivery Time: 2–4 working days (excluding weekends & public holidays)

For remote or out-of-service areas, delivery may take 7–8 working days.

🌍 International Shipping

Currently, we do not offer international shipping.

🚛 Shipping Partner

All orders are delivered through our trusted logistics partner (SkyEx or equivalent courier service).

📍 Delivery Coverage

  • Delivery is available within major UAE cities
  • Orders outside city limits may be delivered to the nearest courier office
  • Additional delivery charges may apply for remote areas

💵 Cash on Delivery (COD)

  • COD is available within UAE
  • AED 18 COD fee applies
  • Payment must be made in cash at the time of delivery

📦 Order Processing & Cancellation

  • Orders can be cancelled before processing
  • Once shipped, orders cannot be cancelled
  • Shipping charges are non-refundable after dispatch

🔍 Order Tracking

  • You will receive an email confirmation after placing your order
  • Once shipped, you will receive:
    • Tracking number (AWB)
    • SMS/email updates

You can track your order using the provided tracking link.

⚠️ Shipping Liability

  • All items are checked and packed securely before dispatch
  • Once handed over to the courier, BrightLifeUAE is not responsible for:
    • Damage during transit
    • Loss or theft

We recommend customers track shipments regularly.

📦 Packaging Policy

  • Standard packaging is included
  • In rare cases where extra protective packaging is required, additional charges may apply

📋 Inspection Policy

  • Orders are verified before dispatch
  • Courier partners confirm item condition at the time of pickup
  • Customers are advised to check items upon delivery

📞 Customer Support

For any shipping-related queries, contact us:

⚖️ Duty & Charges

For any special cases (if applicable), additional fees such as delivery surcharges may apply depending on location and package size.